Our Return Policy Here At FPV Builds RC

​IMPORTANT: You must contact FPV Builds RC to request a Return Merchandise Authorization (RMA) number before returning ANY products. Items returned without an RMA number will be rejected and returned to the customer at their expense. Your return will be processed once the returned item has been received and inspected by our staff. 

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If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of the shipping.

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If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable.

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Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.

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Products must be returned in their original packaging with all included parts and accessories.

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Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. FPV Builds RC is not responsible for lost or damaged packages sent by customers.

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Clearance and Open Box Items are sold "as is" and cannot be refunded or exchanged under any circumstance.

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If you send back a product due to a shipping error (we shipped you the wrong product), FPV Builds RC will pay the shipping costs.

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Once we receive your package we will inspect the product(s) that were sent back to ensure they are in new condition. If they are are in new condition, we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or FPV Builds RC. If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you at your expense.

 

The entire process usually takes 5-10 business days. This time period includes the transit time for us to receive your product from the shipper (2 to 5 business days), the time it takes us to process it once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

 

Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the FPV Builds RC product warranty policy. Please visit our Warranty Policy page to determine if your product is covered by the FPV Builds RC product warranty.

 

Please contact us to start the process, we hope that we are able to work out the problem together and thank you for understanding our policy.